Mr. Warner,

My daughter, Alexandria—also know as Allie, is an equestrian student at WB Equestrian in Sanford, Florida.  This past weekend, we had the opportunity to compete at The Grand Oats Resort and I just want to let you know that we had a great time.  Your grounds and facilities were really nice and provided us with a relaxing atmosphere.  This made the length of time that we had to sit in the heat so much more bearable. I also had to unique opportunity to talk with Barry, the grounds supervisor.  He was super nice and very personable.  I didn’t get a chance to stay in one of the cabins, but I sure look forward to doing that the next time we are scheduled to attend an event at your resort.

I just wanted to drop you a quick message to say thank you and to offer your staff a compliment.  I know patrons are quick to complain, but slow to give compliments.  I wanted to do just the opposite.

Thank you again.

Wanda F.